Commitment to customer care throughout Sones Landscaping is total.
We respect for our stakeholders; working in partnership with both customers and suppliers to achieve jointly set project goals.
We value our staff; and consider them the keystones of our care policies and deliverers of our promises.
We place great importance on the valuable feedback we receive via our Customer Satisfaction Surveys which every client is invited to complete at the end of each project. Our Customer Care is our culture; an attitude and action.
Sones Landscaping aims to provide a professional service to satisfy its customer quality delivery and price expectations.
To acheive this, our objectives are to:-
- Establish customer needs and perception of products and services.
- Customise our products and services to ensure they are designed, produced and delivered to meet our customer requirements quickly and efficiently.
- Provide customers with effective and innovative solutions to their problems.
- Facilitate a teamwork approach with all involved parties to ensure client expectations are realised.
- Provide information and financial systems focused on rapid provision of customer relevant data.
- Provide communication links and systems at all appropriate levels in order to maximise responsiveness and co-operation.
- Seek to minimise disruption to customers and third parties in the performance of our contract works.
- Facilitate project reviews to improve quality and delivery of service with the aim of developing continuous improvement to all addded value aspects.
